Frequently Asked Questions

Q. How do I add my company?
A. Please use the Add Your Business link in the navigation.  It's a short, simple process.  Make sure to look out for the confirmation email so as to click the confirmation link.

Q. What features do I get if I add my company?
A. This is a comprehensive list of all the free features when you add or amend your listing:

  1. Your business name
  2. A "tag line" that describes your business motto and a description field
  3. Inclusion in up to 6 business categories at submission stage. Once processed, you can add more using your access code
  4. Your street or mailing address. This can be turned off if you wish
  5. Your email address not displayed but is in a "spam proof" system
  6. Your web site URL linked to your web site provided it meets our conditions
  7. A contact name for your company
  8. The year your business was established
  9. The payment types you accept
  10. Your hours of operation
  11. A list of possible attributes like Star Rating and Alcohol Licence etc
  12. Up to nine images
  13. Up to nine products and/or services
  14. Links to your social networks - Twitter, Facebook etc
  15. Embedded YouTube video
  16. A live link from your ABN number to the Australian Government's look up system
  17. A primary and an alternative phone number
  18. Your fax number

Q. How do I amend my company details that are incorrect?
You will find the link located on the business card snapshot found on the right hand side of the listing and shown as "Your business? Claim it!" If you have already claimed your listing please use the link shown on the listing as "Log in to Update your Listing!"
Then you can have the system "Email me my Access code" in order to log in or "Submit changes requiring your email confirmation and our verification".  It's a short, simple process.  We'll send you a confirmation email, then check the submission to make sure you are not attempting to alter someone else's information.

Q. I work from home.  Do I have to supply my address?
A. We require your address to verify your company is legitimate.  We prefer a way for your customers to contact you, however, we do respect privacy.  In this case a P.O. Box may be used. There is an option to select so that it is not displayed, however Aussieweb Local Search does require it.

Q. Can I have more than 1 listing for my company?
A. ONLY If you have actual premises in multiple locations, may you create a new listing for each location.  You must qualify the extra business name by appending the suburb location and it needs to be supported by your website showing the multiple locations.
ie AussieWeb, Brisbane and AussieWeb, Sydney would be 2 separate entries.

Q. Can I link my listing to another business directory?
A. No. Sorry, but it's a competitive world and we're not happy promoting our competitors.

Q. Is it really free?
A. Yes. We will not charge you a cent. Unless you purchase a Promoted listing - see next FAQ

Q. How can I get my listing to the top of the search results?
A. You can get your listing to show at the top of the search results by purchasing a Promoted Listing. Please see this page for more information.

Q. How do I report business details that are incorrect?
A. If it is your own company, please update the listing yourself via "Your business? Claim it!" button. This is a free service and a short, simple process.
Otherwise, please go to the details page for that listing. On that page, just below the contact information on the right hand side, is a link to "x Report a problem". It will take up to 5 business days for us to review the listing and verify that it is incorrect and either change it or remove it.

Q. Why do you ask for payment types?
A. These are for how your customers can pay you. It is NOT for you to pay Aussieweb since we don't charge anything for your listing.

Q. I've tried to add my company.  Why isn't it visible yet?
A. It may take a couple of working days to complete the addition process as every request is reviewed by Aussieweb Local Search staff.  If it has been longer, it is most likely that we are waiting for you to click the link in the confirmation email we sent to ensure the details are correct otherwise your request may have failed to comply with the terms and conditions.

Q. What are the Terms and Conditions for adding/updating my companies details?
A. The Terms and Conditions can be found on the legals page.

Q. Why will you not link to my website?
A. There are a number of reasons for this, all of which are detailed on the Terms and Conditions page under the other restrictions section.

Q. I've requested that my listing be removed/amended. Why do my details still come up when I search on Google or Yahoo etc?
A. We have removed/amended the listing from Aussieweb Local Search as requested, however we have no control over the results that come up from searches on Google and other search engines. Google and other search engines save their data from websites and only update these every fortnight or so. Your listing will be out of other search engines when next they re-index Aussieweb Local Search. If you click on the link however, and review the Aussieweb Local Search page, you will find you are not mentioned or the info has been updated whichever is applicable.

Q. How do I get a YouTube video embedded on my listing?
A. Copy the link to the particular video and paste it in the YouTube field of the Social Networks section. You'll find the link to copy beneath the video on YouTube when you click on the 'Share' button. You need to log in to update your Listing using your access key to get to the Social Networks section.
Please Note: if you supply the link to your YouTube profile we cannot embed a specific video.

Q. Where did my details come from to be on this site?
A. Most of the details on this site were found on publicly available internet sites.